Pro set-up

Our guitars are built to sound great and play easily. Before we carefully pack your guitar for its journey to you, we play it, adjust it, and play it again. We run them through a professional tech set-up checklist, then quality test and fine-tune until it is perfect.  This iterative process ensures your guitar arrives with smooth action, perfect frets, and razor-sharp intonation. 

Tune-up service

We know you might worry about the longevity of a custom instrument built in a small shop. To ensure our customers have a quality instrument for a lifetime, we offer one free tune-up to adjust and address any imperfections that shake out after we ship the guitar from the workshop.

If you experience any quality problems in the first two years, we will repair it in our pro shop, shipped both ways, all free.

Money-back guarantee

You will love your new guitar. If anything is wrong we will make it right, make a repair, send you a replacement, or simply take it back for a full refund.

We give you 30 days to fall in love. After a month, we will assume your new guitar is in a happy home and is no longer refundable. Our tune-up service is valid for two years.